24 Hours

What is wrong with Malaysian banks customer hotline?
The below two examples claiming, ANYTIME, 24 hours, INCLUDING HOLIDAYS.

"Call our customer care hotline at 1 300 88X XXX or 603-2295 XXXX if you're overseas (24 hours daily, including holidays)."

"..or contact our Customer Service at 1-300 88 XXXX (local) or 603-7844 XXXX (overseas) any time, any day."

but when you call in, no one answering your call.
Hope this post gets publish on the newspaper or something.